VOX Me | FAQs
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FAQs

WHAT DO YOU MEAN "BE THERE IN PERSON WHEN YOU CAN'T BE THERE IN PERSON?"

From our view, video email isn’t about stuffing TV-style commercials into the email marketing channel. It’s about your personality and expertise – your face and your voice. It’s about communicating more completely – with all the subtlety, nuance, emotion, and non-verbal cues that only video can deliver. It’s about being real and being human. It’s about being there in person through the power of video.

WHEN WOULD I USE VOX?

There are so many ways to use our service. It’s recommended that you focus on just one or two to get started. Saying thank you is a great one – you don’t need a script, it takes advantage of eye to eye, face to face connection, and it’s the right thing to do. As a subscriber, you’ll also have access to a library of recommended agency-specific uses plus over 60 suggested video “scripts” to help you along. The key areas of where sending a VOX comes into its own are eg:

• Nurturing – former instructions, old valuations, dormant prospects

• Helping – buyers, sellers, landlords, tenants, staff

• Inviting – viewings, open houses, functions, celebrations, advice evenings

• Informing – market reports, e-newsletters,

• Educating – “How-to” advice series to clients/landlords, staff training

• Congratulating – clients, colleagues

• Thanking – clients, colleagues, suppliers, referrals

• PR – announcements, market reports

• Prospecting – sold in your street, new on market, valuation offer

• Events

• Website – testimonials, staff profiles, market reports

WHO'S USING VOX?

Large, medium and small Estate and Letting agents who want to communicate beautifully whilst creating real distinction for their agency.

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HOW DOES VOX WORK?

Here’s the quick version:

• Shoot a video with any camera (smartphone, tablet, webcam, camcorder, DSLR, etc) OR upload one you have pre-recorded, including those provided by VOX, such as a national market report.

• Add it to your branded email template.

• Send the email to one or two addresses, to one or two lists, or to everyone in your database.

• Your contact can open it up on any device (smartphone, tablet, desktop, laptop, etc.) and with any email system (Gmail, Outlook, Apple Mail, etc).

• Track your results – who opened the email, clicked on links, watched your video, etc.

• VOX can even send you live, real-time alerts as these things are happening.

• As well as email, you can use VOX to host you videos, from where they can be added to your website and blogs – brilliant for your SEO!

CAN'T I JUST DO THIS MYSELF?

Maybe. Probably not. There are many do-it-yourself solutions around video and email. If you have the time and the expertise to do it, you could approximate some of what we make easy for you. You may not be able to replicate tracking and analytics, smart streaming based on recipient device and connection speed, or some of the other things that happen automatically with VOX. Our technology partners have building this system since 2006 to make it all easy and seamless, so you can focus on the thing you do best – helping people move!

HOW ARE YOU DIFFERENT FROM OTHER BUSINESSES OFFERING EMAIL MARKETING SERVICES

Unlike traditional email companies, VOX’s been all about video since day one.
We give you a complete email marketing platform to create, send, and track results of traditional emails and video emails, including: complete analytics for emails and for videos, forms for lead capture or surveys, drip campaigns for nurturing, list and contact management, and all the other things you expect.
VOX is email marketing and video hosting in one. So, we can effectively replace your current email service provider.

HOW ARE YOU DIFFERENT FROM OTHER VIDEO COMMUNICATION COMPANIES?

Unlike many video communication companies, VOX, through our technology partners, is a full and proper email service provider with a white-listed sending reputation. Though we make it incredibly easy to shoot and send simple video messages, we also give you the tools to run a sophisticated email marketing strategy with complete tracking and analytics. On the edge of video-in-email technology for years, we have smart streaming technology working in the background for you to give your recipients an optimized video playback experience no matter their device or internet connection. Finally, viewers don’t go to another site to see your videos – they always view them in the context of your email – with your branding, your links, and your calls to action.

HOW DOES THE PRICING WORK?

Unlike many video communication companies, VOX, through our technology partners, is a full and proper email service provider with a white-listed sending reputation. Though we make it incredibly easy to shoot and send simple video messages, we also give you the tools to run a sophisticated email marketing strategy with complete tracking and analytics. On the edge of video-in-email technology for years, we have smart streaming technology working in the background for you to give your recipients an optimized video playback experience no matter their device or internet connection. Finally, viewers don’t go to another site to see your videos – they always view them in the context of your email – with your branding, your links, and your calls to action.

WHAT IS THE MINIMUM CONTRACT PERIOD?

We simply ask for a six-month minimum commitment, which gives us plenty of opportunity to provide you with a service we think you’ll enjoy.

IS THE SERVICE EXCLUSIVE TO US IN OUR AREA?

VOX is simply a platform for your own video communications. Your own content is therefore exclusive to you, but the VOX service is not.

WILL MY VIDEOS BE PRIVATE OR BE AVAILABLE FOR EVERYONE TO SEE?

VOX hosts your videos in conjunction with our technology partners in the USA, which has extremely strict privacy laws to which we also subscribe. The service is, to all intents and purposes, an email platform similar to Gmail, MSOutlook or MacMail. Nobody receives your emails or video unless you specifically send them.

CAN I USE THE SERVICE IN MY PERSONAL CAPACITY?

The service is designed for estate and letting agents and the template we design for you will reflect this. You are welcome to remove logos etc, but your company email address will remain as the default sending address. We do not accept any non-specific email addresses such as Gmail, Yahoo, Hotmail, iCloud, etc.

DO I NEED ANY SPECIAL EQUIPMENT?

No. There’s nothing to download or to install – for you or your contacts.
• Use any camera to make a video; most people are using webcams, smartphones, other mobile devices, camcorders, or DSLRs.
• Use any internet-connected device to make and send emails and video emails.
• You can even use the VOX mobile app for iPhone/iPad or Android to make, send, and track the results of video emails.
• Once sent, emails can be opened and videos can be played on any device.

DOES THIS WORK WITH THE EMAIL ADDRESS I HAVE RIGHT NOW?

Yes. You keep your current email address. VOX does not give you a new one.

WHAT DO MY CONTACTS SEE WHEN THEY GET MY VIDEO EMAIL?

When your contact receives your video email, he or she can open it up on any device (smartphone, tablet, desktop, laptop, etc.) and with any email client (Gmail, Outlook, Apple Mail, etc).
Your video always stays inside your email, adjacent to your call to action. Occasionally the video thumbnail will point to a privately hosted web version of your email.

IS THIS TECHNOLOGY OFFICIALLY SUPPORTED?

One of our primary goals here at VOX, along with our technology partners, is to ensure a seamless, easy experience for you and your recipients. We want it to be easy for you to build and strengthen relationships with simple videos through email, social, and mobile. With that in mind, we support the latest in technological releases. The following list indicates those we officially support. Our general rule of thumb is that we support the current and prior major release versions of software across platforms. Anything that you don’t see listed here (including older version of software releases) isn’t supported. Remember, this doesn’t mean other versions won’t work; in many cases it probably will, but we just can’t guarantee it.

Browsers
Google Chrome – Current and prior major release versions (Get the latest update here)
Mozilla Firefox – Current and prior major release versions (Get the latest update here)
Safari – versions 6, 7 and 8
Internet Explorer – Versions 9, 10, 11

Mobile OS
iOS – Version 7 and 8
Android – Versions 4.1 – 4.4

*It’s worth mentioning that we really like Google Chrome. A lot. While we support each of the above browsers, you will probably have the best VOX experience using Chrome. Plus, we have an amazing Chrome Extension, enabling you to record and send videos from within any website using a dedicated button you’ll can easily add to your browser ribbon. We think you’ll love it.

THE ANSWER IS YES
  • Can I upload video from my phone? YES
  • Can I get notified when my emails are opened? YES
  • Can I get notified when my videos are played? YES
  • Can I share videos on social media? YES
  • Can I use VOX on my iPhone? YES
  • Can I use VOX on my Android? YES
  • Can I track opens and plays with VOX? YES
  • Can I upload any video? YES
  • Can I use autoresponders? YES
  • Can I drip video emails over time? YES
  • Can I segment my contacts into lists? YES
  • Can I build forms? YES
  • Can I use VOX to replace my weaker staff? NO
  • Can I integrate with 3rd party software? SOON
  • Can I record with my webcam? YES
  • Can I create email templates? YES
  • Can I upload video from my iPad? YES
  • Can I send YouTube videos? YES
  • Can I send as many videos as I want? YES
  • Can I upload large videos? YES
  • Can I import my contacts from another system? YES
  • Can I export my contacts to/from a spreadsheet? YES
  • Can I send to a group of people? YES
  • Can I send to one person at a time? YES
STILL HAVE QUESTIONS?

Our client account managers would be more than happy to answer any further questions you might have by email or phone. Please feel free to contact us at hello@voxme.co.uk or call 01242 421 006.

WOW YOUR CUSTOMERS WITH INSTANT VIDEO MESSAGES.